Refund policy

Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong decision. You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described, are different to the product purchased on the website or doesn’t perform as advertised. We will stand by all of the products we design and build and honour all stated warranties. Our products require compressed air to operate. In general, our vacuum units require 1/2" - 3/4" air lines and 60 cfm or above to operated effectively. If your facility does not have sufficient air, please do not purchase a Spillrite vacuum as you will not be eligible for a refund.

Most goods (except custom built units like Gutter Vacuums) returned within 7 days in the original packaging and undamaged will be elligible for a refund minus a 10% restocking fee.
Gutter vacuums units as they are custom built units and often times require a large portion of the payment/deposit to be paid to our suppliers to begin the build process will have up to 25% of the sale price deducted from any refund as a result of a change of mind or any other reason which the client requests a refund. Please choose wisely and ask as many questions as possible so you will not be upset when you do not receive your deposit or payment refunded in full. We will endeavour to work with clients and understand that situations change and you may change your mind. We will however not be left at an economic disadvantage due to your change of mind.
Gutter Vacuums petrol motors. As of September 2024 all gutter vacuum units will be fitted with Vanguard petrol motors. If you require a Honda petrol motor there will be an additional $500 charge and this upgrade must be included in the invoice or a Vanguard will be supplied.
All suction hose for the vacuum systems will be decided by Spillrite. Spillrite also retains the right to change the type, size and make of suction hose without consultation if it deems the specified hose is not up to the performance specifications that is required for good operation.If we change the hose we will not supply an inferior quality of hose.
Spillrite vacuum units (except 20 & 30 cfm drum pumps) require a minimum ½” air supply line and preferably ¾” to operate effectively. Do not replace universal coupling with a push-in fitting as this will dramatically reduce performance.
Contact Spillrite as soon as you have received your goods if you are not satisfied.
All goods returned after 7 days from invoice date will be assessed on a case by case basis.
Goods returned after 7 days without notification to Spillrite by email or recorded telephone conversation will not be elligible for a refund.
All custom built systems that perform as per specification and within agreed parameters between Spillrite and client will not be elligible for a refund but may be elligible for a partial credit. This will be assessed by Spillrite and Spillrite to decline credit or refund with all custom built systems.
Custom built units which have been built specifically for a client and then delivered to client as ordered will not be refunded as these units can then not be onsold. If the unit has been delivered and unopened then returned to Spillrite after written correspondence has been entered into and agreed by the directors of Spillrite, then that unit may be put up for re-sale, if and when a new client requires that exact model. The sale will be at an agreed discount to the original purchase price.
If a custom built unit has been opened and used then it is deemed second hand goods and cannot be retuned to Spillrite.